|UPDATE: delivery, installation and returns policy|
In light of the current Coronavirus outbreak we have updated our delivery process in order to protect the health and safety of our consumers and colleagues.
• For returns, please inform us within 14 days of delivery. However, collection of small appliances may take up to 45 days (this subject to change).
• For damages/replacements on small appliance, please inform us within 14 days of delivery, and we will endeavour to arrange a replacement for you.
• Small appliances deliveries may take longer than usual, and we could expect a lead time of 5-7 days from date of order, rather than our previous 3-5 days.
With regards to the current situation it may take slightly longer to answer your enquiries and requests. We kindly ask for your patience and understanding.
Please contact us if you have any further questions at contact us form
Our thoughts are with all those who are affected. We want to thank all key workers at this time who are looking after us, through the NHS, supermarkets, local authority and logistics companies.
To all of our consumers stay safe, healthy and take care of you and your families.
With our best wishes at this time
Please note we only deliver to the United Kingdom
Small appliances (excluding spares and accessories) are NOT able to be delivered to Northern Ireland, Highlands and Islands.
Postage and packing costs
Postage and packing costs will be added to the cost of your order. The postage and packing charge you will pay, will be shown on screen before you confirm your order. Where multiple items are included in one order, we may dispatch the items separately, in which case, you will only be charged one postage and packing charge.
All orders for small appliances are FREE delivery but we DO NOT deliver small appliances to Northern Ireland, Highlands and Islands.
Accessories and spare parts: Order value under £9.99 - Delivery £2.99 Order value £10.00 - £29.99 - Delivery £4.95 Order value over £30.00 - Delivery FREE.
Estimated delivery time 2-5 working days. Charges include packaging and handling. We use DHL couriers and Royal Mail for our deliveries.
95% of orders are dispatched within 2 working days and normally delivered to your chosen address within 5 working days. This is an Royal Mail service. Please note someone may have to sign for your parcel upon delivery.
For any further questions please call 0344 892 8979